Based in St Philipsland, in the province of Zeeland (Netherlands), Clysan designs, delivers, maintains and inspects a broad range of installations to heat, cool and improve air quality. The main part of the work consists of delivering and maintaining large heating installations. The company does not operate B2C, but focuses on long-term B2B relationships, dealing with managers and owners of large offices, housing corporations, hospitals and other large commercial buildings, such as barracks or airports. Clysan strives for a minimal use of natural gas and electricity in order to try and relieve the impact on the environment. Therefore the company does not only work with gas, oil and dual-fuel, but also with wood-fired boilers from wood residues (CO2-neutral and already very popular in Scandinavia), with solar power and with underground heat and cold storage. Founded in 1968, Clysan employs around 50 people.
Expense Reduction Analysts Client Manager Romy Hengst contacted the company, which was interested in cost savings on the basis of “no savings no fee” and it was agreed that Expense Reduction Analysts would investigate 3 cost categories: office supplies, print and factory consumables. Hengst called upon Expense Reduction Analysts expert Hans Touw to review the procurement of office supplies. It seemed a good idea to include as well canteen products. It appeared that this cost category could benefit of this investigation in two ways; firstly in terms of costs: Touw was able to identify 41% savings. Secondly in terms of time: previously, staff would often drive to a shop or wholesaler to buy products. Because procurement is now better streamlined, everything can easily be ordered online. Touw also reviewed the printing of brochures, receipts, notes and other paperwork used by mobile staff as well as printing matters in the office, such as envelopes and letters. Two areas of gain were identified here too. In terms of costs, he achieved savings of 30%; another benefit was improvement in corporate communication, as, thanks to the consultant’s recommendation, a new printer was chosen who realised a new corporate brochure with significant business focus - with which Clysan was very satisfied. For this reason, this printer should be described more as a strategic partner than a supplier, and this at a lower cost.
Expense Reduction Analysts expert Léon Janssen investigated the factory consumables. This category involves the procurement of items needed in the daily activities carried out by Clysan fitters and maintenance specialists, and includes both hand tools and standard items such as protective clothing and footwear. The latter had been ordered from different places. Janssen saved 10% per year on an amount of 150.000 Euros, by, among others, placing bulk orders. This didn’t go down too well in all areas. Some employees were not particularly impressed with the new workwear – which some of the engineers likened to dresses. Sylvia Kaan, Managing Director of Clysan: “They say women are critical about clothing, but men appear to be even more so. There was a storm of criticism and everyone had something to say about how it should look. Expense Reduction Analysts always said that they would not just take care of the savings but also provide guidance in the implementation of processes and not avoid issues if there were any. This was indeed the case, and Expense Reduction Analysts addressed the problem and solved it. A new supplier was chosen who enabled our staff to log onto the internet using a password and select their work outfit within a specified budget, and according to size and preference. Expense Reduction Analysts organised an information session for staff to provide all necessary explanations. In doing so, nothing has been lost in terms of quality or price. Furthermore we as managers don’t have to deal with the fuss surrounding personal choices, it’s all taken care of.“
Kaan is satisfied with the collaboration with Expense Reduction Analysts: “As a service provider, we are not continuously engaged with procurement in areas like office supplies, factory consumables etc. We always thought that we were getting good discounts, but that obviously wasn’t the case and things could have been a lot better. They are all specific worlds; the procurement of tools appears to function completely differently to the procurement of print work. It is helpful that Expense Reduction Analysts has in-house specialists in every area. We have learnt a lot about procurement processes and our buyers can now use that knowledge. Furthermore the collaboration went well. Consultants don’t easily shy away from anything and link everything together properly. Agreed is agreed with Expense Reduction Analysts.”
“We have learnt a lot from Expense Reduction Analysts about procurement processes and our buyers can now use that knowledge.”
Sylvia Kaan, General Manager Clysan