The Duifhuizen Groep is a family business that sells a wide range of (back) packs, purses and suitcases (on wheels) through their website and 23 shops. Duifhuizen focuses explicitly on service and quality.
The company also markets many private labels throughout Europe via their wholesaler, Dugros. Dugros is divided into two large departments. One of these is comparable to Makro, designed for market traders and merchants. The other department focuses on chain stores and does business with companies such as Action, Aldi and Kruidvat.
The Duifhuizen Groep is established in Oud-Beijerland (South Holland) and employs 200 staff.
Expense Reduction Analysts project manager Romy Hengst contacted the company, which appeared interested in the concept of “no savings, no fee”. After an initial global evaluation and comprehensive consultation with Duifhuizen, the decision was made to investigate four cost categories. For each of the four projects, Hengst enlisted an Expense Reduction Analysts expert in that cost category.
Frits Gösgens investigated logistical expenses. This was an important cost category as, on one hand Duifhuizen bags were manufactured abroad and on another hand, delivery of goods was obviously expected to run 100% smoothly. This explains why the company was hesitant in changing sea freight suppliers. However Gösgens was able to renegotiate the contract with the incumbent suppliers, managing savings of 7%. Savings of 5.2% were also achieved on pallet costs.
For parcel mails, the situation was somewhat complex: parcels were delivered throughout Europe, whilst samples were sent worldwide. Gösgens analysed all relevant data and reconfigured the process so that differentiation would be made by weight and quantities rather than destination. This led to savings of 21.6% on parcel shipments within Europe and an outstanding 53% on sample distribution. It was expected that overall logistics savings would reach 13% but after a year, it was confirmed that savings achieved were actually 19.4%.
Victor van Embden was in charge of printing; Brochures were issued six times a year by the Duifhuizen Groep, with the entire process being outsourced to an external provider. Savings in this category reached 25%, and savings of 21% were also achieved on printing costs for paper, such as letterheads, envelopes and business cards.
Hans Touw analysed the category of office supplies, including canteen items such as coffee, tea and sweets. Savings reached 34%.
Finally, the fourth and last category was that of payroll, where the consultant did not look ahead but instead focused on the past. Frank van der Wijst investigated data to see if anything, such as social insurance contribution or wage deductions, could be claimed back from the tax authorities for the 5 previous years. Legislation in this field is complex and involves for instance the so-called Kleine banenregeling [where employers may be exempt from social insurance contributions for employees between the ages of 17 and 22, earning a certain amount] and contribution discounts for older employees; this is why an expert’s analysis was invaluable and van der Wijst helped reclaim 25,000 Euros for the company.
Jan Vos, who, along with his four brothers, manages Duifhuizen commented:
“Expense Reduction Analysts is a large group, but in practice, doesn’t work like one, and that is a positive point. Romy Hengst was the permanent consultation point for us and for the Expense Reduction Analysts specialists, and they achieved much by themselves; this means our company spent even less time on the project than initially thought.
The fact that the team works with experts is really pleasant, as for us, cost management is an additional task whereas it is for them part of their daily responsibilities. The difference is obvious: we gained much more than initially expected and, what is more, without having to compromise on quality. I can recommend Expense Reduction Analysts to all retailers. In this day and age, one would be foolish not to try, because if no savings can be found, it doesn’t cost you anything anyway.”
“‘I can recommend Expense Reduction Analysts to all retailers. In this day and age, one would be foolish not to try it, because if you don’t save anything, it won’t cost you anything either”
Jan Vos, Manager at Duifhuizen Groep