Getting an External Perspective for Better Results

With over 10,000 employees, the TÜV Nord Group serves clients in more than 70 countries worldwide. The wide programme for certification, service and inspection includes both individual tests as well as management of complex security solution. In 2012, the company generated a turnover of a billion Euros. In order to investigate the cost structure, the company commissioned Martin Gustenberg from Expense Reduction Analysts. Also joining the team were Norbert Lieke as Project Manager and Hans-Martin Decker as analyst.

The group was very well positioned in the field of electronic payments in terms of processes and  condition with 450 terminals with its current provider. Expense Reduction Analysts found savings potential in the field of cash collection – i.e.  the transport of cash from the TÜV stations.

Because a change of suppliers was neither sought by TÜV nor useful, Expense Reduction Analysts focused on the optimisation of the existing process. This included the existing routes and travel patterns for which the TÜV stations  had been approached, which were also reviewed and optimised. The change in processes made it possible to achieve two thirds of savings. In addition, TÜV Nord  was advised to review the storage of cash in the stations as it was well above the industry standards. This was adjusted accordingly thanks to a close collaboration with the various departments such as operations management and quality control. The remaining saving potential was achieved through the revision of the process mentioned above and further cost reductions offered by the supplier.

Manfred Grantz, Head of Controlling for the TÜV Nord Group was very pleased with the results: “The external and professional perspective from Expense Reduction Analysts has made a difference. What was good has remained so, and what was better has now been optimised.”

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