Mercuri Urval is one of the world-wide leading HR- and management-consultancies. It was founded 1967 in Sweden. Today more than 700 consultants are working for the company in 24 countries. The company’s core business is personnel development and recruitment. Due to their business model, telecommunication is one of the key cost categories. Since Mercuri Urval had already worked together with Expense Reduction Analysts in other European countries including Germany, the company hired Jyri Haapalahti and Esa Aspholm from Expense Reduction Analysts Finland to analyze and optimize their telecommunication costs.
Mercuri Urval’s annual telecommunication spend has almost been 120.000 Euro. Included are costs for telephony, mobile data, fixed data networks and teleconferencing. In order to get a proper overview of the current expenses and the intensity in which the Mercuri Urval employees use the different telecommunication aspects, Expense Reduction Analysts collected and analyzed detailed data of several months. After the analysis Expense Reduction Analysts developed alternative strategies to reduce sustainably the expense for telecommunications.
It was agreed to streamline mobile and fixed data network architecture and at the same time to improve the service level. To find the best provider and to meet the new objectives Expense Reduction Analysts managed a successful tender process, which resulted in a change to a new provider.
To reduce the telephony expenses the five different telephone exchanges were unified into one nationwide exchange. Side effect of clustering the exchanges was a significant improvement in terms of service level and effectiveness. Teleconferencing was tendered separately in order to find the most sufficient provider. As result of the changes and improvements Mercuri Urval telecommunications expenses were reduced by 30%, even though they decided to continue co-operation with their incumbent suppliers.
"Since we already worked with Expense Reduction Anaylsts in other European countries, we had trust in their work. Nevertheless, we were surprised by the savings Expense Reduction Analysts found."
Heikki Oksala, CFO, Mercuri Urval