How to keep a tight rein on mobile phone costs

Mobile phones have been an integral part of the businessman’s paraphernalia for awhile now and can represent a significant share of overhead costs for the company, especially for SMEs.  Many people now prefer to call directly the mobile phone at work rather than the landline, knowing they can reach their contacts wherever they are.
Fluctuating invoice amounts, unpredictable utilisation (data download, roaming charges...) result in a cost category that can be to manage.
 
Analysis
However there are some ways for businesses to maintain some control on their mobile telecommunications expenses. The first step is to know in detail the corporate mobility costs to understand and reduce expenses.

  • What are the annual mobile service expenses for the company?
  • How many corporate phones does the company use? Who benefits?
  • What type of phones are these (iPhones, androids, others)?
  • How many different operators/plans are running?
  • What are the consumption patterns? Calls, call duration, texts, data download?
  • Who are the big users and why? Is there any inappropriate use?

 
The second step will be to analyse the mobile phone bills to get as much information as possible on what is included in the contract(s), e.g. price per minute calls, additional services, etc. and identify redundant or useless services.
 
Knowing your needs
Once your spend patters have been analysed, it may be useful to reassess the company’s precise requirements with regards to mobile telecommunications; this includes:

  • Who should benefit from a corporate phone
  • What corporate usage is allowed: read/send emails, update webpages, call from abroad, relevant applications, etc?
  • What plan(s) is/are most relevant
  • Set up guidelines for the workforce which will include advice such as:

    • Favouring technological options such as Internet VoIP (using VoIP apps such as Skype) to reduce the cost of long-distance calls
    • Encouraging staff to use Wi-Fi whenever possible
    • Using messaging apps that are available for free

It actually pays to delegate mobile phone negotiations to an external specialist; going past the interactive voice responses, waiting to the sound of on-hold music, then going from one service to the other in search of an answer or an advice is nothing tempting and may add to the confusion. 
In this fast-evolving market, where new technology, regulations and materials continuously emerge, external telecommunications experts will have an extensive experience of the market and of all providers and will bring you the up-to-date, impartial, bespoke and cost-savings solutions.

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